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How it works

The ordering process on the SFS Wellness Shop

Here’s what to expect, from choosing your products to delivery. Your products and state determine which steps apply, and our team is here to help.

1. 1

   Find the product you want

   Explore SFS Wellness educational resources, then review available products and product-family information in the SFS Wellness Shop. Confirm the current price, purchase requirements, and availability for your state.

2. 2

   Add products and the correct consultation

   Direct-purchase products need no consultation. If a product requires a prescription, add the consultation required for your products and state. One consultation covers every product in your cart that can share it.

   Controlled-substance medication always requires a Sync Controlled Substance Consultation. A standard Sync Consultation cannot be used for controlled substances.

3. 3

   Complete your purchase

   Checkout is handled on the SFS Wellness Shop site. Payment covers your selected items and any required consultation. Hormone therapy orders also include an at-home lab kit; the Signature HRT and TRT memberships already include the consultation and lab work.

   Lab work may also be required for other controlled substances, not only TRT and HRT. Review the requirements for your selected products before paying.

4. 4

   Complete consent and address confirmation

   After purchase, you receive an initial consent form and an address confirmation. Both must be completed before your order can move forward. Check your email, including your spam folder, for the next steps.

   If anything is missing, our team will follow up with you directly and help you complete it.

5. 5

   Complete lab work, when required

   If you purchase Rhythm Labs, you receive the Rhythm Labs consent form alongside the initial consent form. Once both forms are signed, you receive confirmation and instructions by email and SMS.

   Follow the instructions in your patient portal. Do not access the Rhythm Labs portal independently, as this may result in an additional charge. Our team will support you throughout the process.

   Lab results typically return within 2–3 business days after your completed kit is shipped back to the lab. The overall lab timeline is approximately five business days from purchase; timing depends on completing the required steps and returning your kit.

6. 6

   Complete your consultation, if required

   Direct-purchase products do not require this step. For prescription orders, follow the intake or appointment instructions emailed to you after checkout. Complete medical intake through the provider system.

   Async Consultation: for products eligible for async review in states that permit it, submit your medical intake form for physician review. No appointment is required. Reviews typically take 24–48 hours.

   Sync Consultation: where async consultations are not permitted, book and attend a live appointment. Your selected products may also require this type of consultation.

   Sync Controlled Substance Consultation: always book and attend this consultation when purchasing controlled-substance medication. A standard Sync Consultation cannot be used for controlled substances.

   Timing for either live consultation depends on when you book and complete your appointment. Your licensed provider reviews your information, assesses eligibility, answers your questions, and may adjust your protocol. All prescriptions remain subject to physician approval.

7. 7

   Pharmacy processing and shipping

   Once your prescription is approved, the physician sends it directly to the pharmacy. Pharmacy processing typically takes approximately 48–72 hours. Direct-purchase products proceed to fulfillment once the applicable requirements are complete.

   Orders processed by the pharmacy by Thursday at 12:00 p.m. EST can ship that week. Orders not processed by this cutoff ship the following week, as pharmacies do not process orders after noon on Thursdays.

   Once shipped, delivery typically takes approximately 48 hours. These are estimated timelines, not guaranteed delivery dates.

8. 8

   Outcome

   If approved or otherwise eligible for fulfillment, your products are delivered to your door.

   If the provider does not approve, your order is refunded. Your consultation fee is also refundable one time per customer; just ask us. Review the shop's current cancellation, refund, availability, and fulfillment disclosures before paying.